"It Makes My Job Easier”: How One Election Professional Found a Better Way with Elector8 - Electoral Services Software

After a decade working in electoral services, Jessie thought she’d seen it all. Having used systems from both Idox and Xpress across different local authorities, she was no stranger to election software — but nothing quite prepared her for the level of service, support, and smart functionality she experienced when she switched to Elector8 by Democracy Counts.

From Caution to Confidence: A Smooth Migration Journey

When Jessie Regan, Electoral Services Manager, joined a new authority, Gosport Borough Council, using Elector8, she was brand new to the software. While she brought ten years of experience with her, this was her first time using a hosted system — and she admits there was some apprehension.

Fortunately, the onboarding process was guided by a dedicated project lead from Democracy Counts.“What was great,” she recalls, “was that we had a dedicated – I don't know if you’d call it a project manager – for the process. Manni, who was absolutely fantastic.”

The entire migration took around a month and included full pre-migration setup, data transfers and several rounds of testing. “There were lots of opportunities for testing,” Jessie says. “I always had about a week to make sure the system was behaving as expected.”

Training That’s Personalised and Practical

Democracy Counts provided a tailored training programme from day one. Jessie was able to request one-to-one sessions, screen shares via Teams, and focus support around specific deadlines — such as the annual register publication.

“When I first joined, I was offered a pretty much tailored, personalised programme of training. I met with specialists to discuss my training needs – and that was really nice. I felt like I was in safe hands.”

In addition to direct sessions, there were weekly drop-ins, webinars, and an open door for support via Teams, email, or phone. “The team is always available. I just don’t think you can ask for more than that, really.”

Outstanding Support, Every Step of the Way

While Jessie is clearly impressed by the platform, it’s the customer care that really stands out.“To be honest, it’s the best support I’ve ever come across,” she says. “No ticket is too much. I don't know how many I’ve raised – probably a lot – but nothing ever seems like too much.”

Having previously dealt with delayed responses and IT bottlenecks, she found it refreshing that Democracy Counts could act immediately, without needing to go through a separate IT department. “The biggest benefit, I think, is that you basically cut out the middleman of your own IT team. That’s fantastic.”

She continues: “It’s not all business. I feel like Democracy Counts strike the right balance between friendliness and understanding... It’s kind of a delight every time you call – apart from the fact you’re trying to figure something out – but it’s always a pleasure to speak to them.”

Smart Features That Give You Total Control

Jessie highlights several technical features of Elector8 that have made a major difference:

1. Workflow Automations

The platform’s workflow engine allows users to map out and personalise elector journeys in precise detail — a feature Jessie describes as “mind-blowing.”

“You can be very specific about how you send invitations to register – for example, send an email, then two days later a letter, then another email. You can really tailor it to what you want and how you want that journey to be.”

She worked with the Democracy Counts team to build, refine, and test workflows for canvass, which were delivered quickly and efficiently. “Three days later they came back with it. It’s really easy to import it into the system, then we test it, and the team will move it over.”

2. Communications Made Easy

Outgoing communications — letters, emails and attachments — are a key part of electoral admin, and here Elector8 shines.

“It’s so easy to amend letters, emails and attachments – so much easier than anything I’ve seen before,” says Jessie. “If you’re sending something with a call to action, it’s so easy to adjust and send it. It’s really quick.”

She also noted recent improvements to the system’s performance, particularly when handling bulk communications: “It doesn’t slow down when you’re sending out a lot at once.”

3. Intuitive, Reliable, Election-Ready

Although she hasn’t yet run an election using Elector8, Jessie feels reassured:“I haven’t run an election using the system yet, but I’m excited to see how that works. Of all the things I might be anxious about for the election, the software isn’t one of them, because I know the support will be there.”

In Summary: “It’s Just Better”

Jessie’s experience is a clear endorsement of both the product and the people behind Elector8.

“Looking to the future, what Elector8 does is it makes the job easier. It makes my job easier because it’s so intuitive and easy to use.”

With seamless onboarding, dedicated support, powerful functionality and a human approach, Democracy Counts has made a lasting impression.

“I’d say the client care is just second to none… Nothing is ever too much. No problem is too big, and no question is too silly.”

For any election professional considering a move, Jessie’s verdict is clear:

“I’ve worked in elections for ten years – and this is the best support I’ve ever come across.”