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Hiring now: 2nd Line Client Care Agent (Part-time, 20 hours) — Remote (UK) Job Vancancies

Help local authorities deliver elections with confidence.Democracy Counts builds innovative software that improves electoral registration and elections management. To keep our customers supported to a “world-class” standard, we’re recruiting a part-time 2nd Line Client Care Agent (20 hours) - Job vacancies UK.


Democracy Counts Client Care team supporting local authorities with electoral services software

Key facts (at a glance)

  • Role: 2nd Line Client Care Agent

  • Hours: Part-time, 20 hours per week

  • Location: Home-based (UK)

  • Reports to: Client Care Manager

  • Salary: Competitive, DOE

  • Closing date: Friday 26 September 2025

  • Apply: Send your CV to recruitment@democracycounts.co.uk (please double-check the spelling before posting)


About the role

You’ll be a key member of our Client Care team, helping customers get the most from our ElectorCentre product suite. Day to day you will:

  • Manage and resolve support tickets via our Helpdesk (calls, screenshares and follow-ups).

  • Assess inbound issues, diagnose quickly and guide clients to timely solutions.

  • Collaborate with the Client Care Manager and product teams to improve the customer experience.


What you’ll bring

  • Working knowledge of electoral registration and elections management.

  • A confident communicator with a practical, “can-do” approach to client care.

  • AEA qualification is desirable; strong hands-on experience is essential.

Full, ongoing training is provided on our ElectorCentre suite.


Benefits

  • Competitive salary (depending on experience)

  • 6% contributory pension via salary exchange

  • Flexible working

  • Access to a healthcare scheme

  • Electric car salary-sacrifice scheme

  • Employee perks package

  • Home-based role


How to apply

Please send your CV to recruitment@democracycounts.co.uk to arrange an informal discussion.Closing date: Friday 26 September 2025.

Democracy Counts is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation or age.

 
 
 

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