Michael Coleman - Support and Client Services Director
Michael has 20 years of experience supporting clients in a technical role and has been involved with electoral administration since 2006. He has experience in SQL, Unix, Windows and Network administration. Michael is also a Prince2 Project Manager with significant experience in managing complex projects. He is an expert in our product range and fully understands the requirements faced by the clients.
Stephanie - Support Analyst & Scrum Master
Steph previously worked in the Elections Team at Warrington Borough Council for 10 years before joining Democracy Counts in 2018. Steph has done incredibly well in joining the support team and has already taken on additional responsibilities as our Quality Coach and our Scrum Master.
Greg - Senior Support Analyst & System Administrator
Greg previously worked with DC 2011-2015, then took a sideways step into teaching until April 2019 when he came back to DC. His experience is in software and technology based operational management/technical support, working in retail and telecoms for past the 14 years.
He is an experienced user of our systems and really enjoys working with queries and complex requirements.
Chris - Support Analyst
Chris is a support Analyst and is familiar with our Software, networking, SQL administration and Cisco Networking as well as the management of the Electoral process.
Rob - Support Analyst
Rob has over 25 years experience as a Learning and Development Trainer with worldwide exposure across various industries including; warehousing, transport, logistics, healthcare and legal.
He is an effective communicator with a strong customer focus and extensive experience in all manner of training from one on one coaching to classrooms of up to 30 people as well as remote training sessions.